Up close and personalised

Posted by on 28 March 2012 | 0 Comments

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Equinox works with service users with multiple needs and exclusions, to learn to manage their own lives. We work with the forgotten people of society who may have been excluded from services due to their complex mental health needs and recovery requirements.

Today, we focus on Woolwich and Plumstead Mental Health Services, where Equinox provides supported housing for people with enduring mental health problems.

Sharron Erinle, Service Manager, describes the person-centred approach...

“Our service is for people with complex mental health needs. Our service users arrive straight from hospital or on a Care Programme Approach.

“Our service users have multiple needs such as dual diagnosis, non-compliance of medication, very basic life skills and sometimes drug or alcohol dependency.

“This is why it is essential to personalise our approach to care coordination. Every service user deserves a package of care that provides them with the opportunity for positive growth and recovery. Personalisation gives each service user the best chance of achieving community resettlement – which is the main goal we work towards with all our service users.”

Service Manager Sharron is pictured with Project Worker / Service User Champion Beatrice and Assistant Service Manager Patience, outside some of the supported housing facilities...

May’s story...

May has a diagnosis of paranoid schizophrenia and has a learning disability which means she can be hard to engage with positive activities.

May’s keyworker worked with her on arrival at Woolwich and Plumstead Mental Health Services in areas such as personal care, sleeping patterns and keeping a diary, which supports May in taking some responsibility for compliance with her medication and planning for upcoming activities.

May has been encouraged to check in with staff in the office every morning to discuss how she has slept the night before and talk about plans for the day ahead. Staff also ensure May has at least one hot meal each day to supplement cold meals – this is always recorded by staff.

May’s keyworker also identified activities which interested her. May said she enjoyed window shopping and eating once a week in a cafe. May was encouraged to use the computer room to identify summer clothes she wanted to buy. She wrote a list then she went shopping with her carer to buy the clothes she had picked out.

May is also supported to take responsibility. For example, this week May bought a card for her sister’s birthday – she wrote her own message in the card then one of our Equinox volunteers walked with May to the post box to post the card. May then called her sister from the office to tell her the birthday card was on its way.

For more information about Personalisation at Equinox, please contact us.

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